PEOPLE MANAGEMENT SKILLS AND LEADERSHIP DEVELOPMENT

COURSE OUTLINE:
Session 1: STEPPING UP TO LEADERSHIP

• DIFFERENCE OF LEADERSHIP AND MANAGEMENT

• LEADERSHIP AND EMOTIONAL INTELLIGENCE

-Self-awareness

-Self-management

-Social-awareness

-Relationship Management

Session 2: SELF-AWARENESS AND SELF-MANAGEMENT

• Acknowledging Mental Models
-Appreciating how one’s mindset affects one’s
attitude, behavior and performance
-Moving Mindsets – moving from victim to hero mindset

Session 3: SELF – MANAGEMENT/SUPERVISORY SKILLS
• Communication Process
• Problem-solving
• Decision-making
• Delegating

Session 4: Social Awareness – UNDERSTANDING HOW TEAMS WORK

• Stages of Team Development

• Team Effectiveness Framework

Session 5: Relationship Management -MANAGING EMPLOYEES
• Disciplinary Procedure as a form of training.
• Discussing Performance Eval. Results
Do’s and Don’ts – Workshop

Session 6: Relationship Management – MOTIVATING EMPLOYEES
• Total Rewards Framework

Session 7: Relationship Management –
COACHING AND MENTORING EMPLOYEES
• Coaching/Mentoring model
• “The HeRo Journey”

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