
COURSE OUTLINE:
Session 1: STEPPING UP TO LEADERSHIP
• DIFFERENCE OF LEADERSHIP AND MANAGEMENT
• LEADERSHIP AND EMOTIONAL INTELLIGENCE
-Self-awareness
-Self-management
-Social-awareness
-Relationship Management
Session 2: SELF-AWARENESS AND SELF-MANAGEMENT
• Acknowledging Mental Models
-Appreciating how one’s mindset affects one’s
attitude, behavior and performance
-Moving Mindsets – moving from victim to hero mindset
Session 3: SELF – MANAGEMENT/SUPERVISORY SKILLS
• Communication Process
• Problem-solving
• Decision-making
• Delegating
Session 4: Social Awareness – UNDERSTANDING HOW TEAMS WORK
• Stages of Team Development
• Team Effectiveness Framework
Session 5: Relationship Management -MANAGING EMPLOYEES
• Disciplinary Procedure as a form of training.
• Discussing Performance Eval. Results
Do’s and Don’ts – Workshop
Session 6: Relationship Management – MOTIVATING EMPLOYEES
• Total Rewards Framework
Session 7: Relationship Management –
COACHING AND MENTORING EMPLOYEES
• Coaching/Mentoring model
• “The HeRo Journey”
FREE INCLUSIONS:
- FREE E-CERTIFICATE
- FREE PRESENTATION MATERIALS
- FREE ATTENDANCE TO OUR SCHEDULED LIVE WEBINAR
- WITH PRE AND POST TESTS
Course Content
About Instructor
