SUPERVISORY SKILLS AND LEADERSHIP DEVELOPMENT

COURSE OUTLINE:
DAY 1 Session 1: STEPPING UP TO LEADERSHIP

  • DIFFERENCE OF LEADERSHIP AND MANAGEMENT
  • LEADERSHIP AND EMOTIONAL INTELLIGENCE
  • Self-awareness
  • Self-management
  • Social-awareness
  • Relationship Management

Session 2: SELF-AWARENESS AND SELF-MANAGEMENT

  • Acknowledging Mental Models
    -Appreciating how one’s mindset affects one’s
    attitude, behavior and performance
    -Moving Mindsets – moving from victim to hero mindset

Session 3: SELF – MANAGEMENT/SUPERVISORY SKILLS
• Communication Process
• Problem-solving
• Decision-making
• Delegating

Session 4: Social Awareness – UNDERSTANDING HOW TEAMS WORK

  • Stages of Team Development
  • Team Effectiveness Framework

Session 5: Relationship Management -MANAGING EMPLOYEES
• Disciplinary Procedure as a form of training.
• Discussing Performance Eval. Results
Do’s and Don’ts – Workshop

Session 6: Relationship Management – MOTIVATING EMPLOYEES
• Total Rewards Framework

Session 7: Relationship Management –
COACHING AND MENTORING EMPLOYEES
• Coaching/Mentoring model
• “The HeRo Journey”

About Instructor

Not Enrolled
This course is currently closed

Course Includes

  • 7 Lessons