How to Implement Effective Complaint Management (2025)

Description

COURSE OUTLINE:

SESSION 1: Understanding the Complaint Management Framework

-General Complaint Management Process -Complaint Management System and Approaches -Standards and Policies

SESSION 2: Competencies in Complaint Management

-Knowledge, Skills, and Attitude required in Handling Complaints -Roles and Levels in Complaint Management -Active Listening Skills -Problem Solving and Decision-Making -DOs and DON’Ts in handling complaints

SESSION 3: Using Complaints for Continual Improvement

-Finding Value in Complaints -Integration and Implementation

FREE INCLUSIONS

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FREE PRESENTATION MATERIALS
WITH PRE AND POST TESTS