Psychological First Aid and Counseling in the Organization

Supporting Employees Through Difficult Moments

Learn how to provide appropriate initial support, respond to workplace crises, and understand when professional referral is needed.

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Course Details

THE PROBLEM

When an Employee Is Struggling, Do You Know How to Respond?

Changing markets and customer behavior can make traditional approaches less effective.

Recognize when someone needs support

Respond appropriately to emotional distress

Handle workplace crisis situations

Maintain professional boundaries

Employees may experience emotional distress, overwhelming situations, or sudden changes in behavior at work.

The Transformation

From Uncertain Response to Appropriate Workplace Support

This course helps you develop the confidence to:

Provide appropriate initial psychological support
Respond calmly during workplace crises
Use basic workplace counseling approaches
Maintain confidentiality and professional boundaries
Recognize situations requiring referral
Create a more supportive workplace environment

Course Outline

What You will Learn?

Psychological First Aid and Counseling in the Organization

Practical Psychological First Aid and Workplace Support Training

This course provides practical guidance on:

Understanding Psychological First Aid basics
Responding effectively to workplace crises
Applying workplace counseling essentials
Maintaining confidentiality and boundaries
Understanding proper referral practices
Supporting employees while respecting professional limitations

Designed for practical application in real workplace situations.

Outline

A. Psychological First Aid Basics

B. Effective Response & Workplace Crisis Management

C. Workplace Counseling Essentials

D. Confidentiality, Boundaries & Referral Practices

Course Preview

Get a Sneak Peek of the Course

Get a quick preview of the course and explore practical approaches to workplace support, crisis response, and referral.

Course Inclusions

What's Included?

Downloadable
presentation materials

Free E-certificate upon completion of the course

Self-paced online learning. Accessible anytime, anywhere

Who will benefit

Learn Practical Skills for Supporting Employees

Managers and Supervisors
HR Professionals
Team Leaders
Employee Relations Professionals
People Managers
Workplace Support Personnel
Corporate Professionals

Learn at your own pace with easy-to-follow modules that combine practical guidance, workplace scenarios, and actionable approaches you can apply when employees need appropriate support.

testimonials

What our learners say?

Clarissa Olarte San Miguel

HR Associate - Mount Carmel Rural Bank, Inc.

My experience in attending this kind webinar is to help my organization and myself in controlling our emotion and be professional in our workplace. It can help our mental health in this kind of webinar.

Logann P. Cago

Information System / technology Specialist - National Power Corporation Pulangi IV Hydro Electric Power Plant

It was very informative and practical. I gained a clearer understanding of proper records handling, retention policies, and compliance with ISO requirements, which I can apply in managing our Technical Document Center.

Nida Mae C. Galeon

Admin Head - Earthworx Development Corporation.

My overall experience attending the webinar was very positive. My favorite part was the practical applications in step by step creating the label card. This webinar gave me new knowledge that I can apply to improve efficiency.

Meet the Trainer

Dra. Annie Rafols

HR and OD Consultant

She is a Doctor of Philosophy, Educational Psychology with Specialization in Quantitative Research. She is also MaeD Guidance and Counseling. A Master Teacher III in DepEd Bulacan. A graduate of BS in Clinical Psychology.

View Profile

Enroll Today and Strengthen Your HR Systems

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